Known Issues & Workarounds
Current Issues with Searching
We are aware of issues when searching. You may experience one or more of the following behaviors in the application: Searching in a document list returns no results for searched document that exists in the list. Characters typed in search box ...
Can't see attachments on iPhone Mail App
Issue There's a known issue where iPhone users can't see email attachments (PDF) from emailed documents (ex. Sales Invoice with PDF) coming from CustomBooks™ and we're still investigating and working on fixing the issue. Workaround There's a ...
Black screen issue workaround
Newly added users are getting black screen when accessing the account on the Dashboard, this is an on-going issue that we are already working on and there's a workaround to fix it. The workaround requires to change and update the password, check ...
Disabled 1c Plugin in Firefox
Background: Due to browser constraints, an extension is required when CustomBooks™ with the Firefox browser. Starting with version 43, there is an issue with the download and installation of the 1c extension. This will not prevent a user from using ...