Cloud Banking: New and Improved Service Provider!
We are upgrading our Cloud Banking Service Provider!
The new, upgraded Service Provider will bring more stable connections; improved user experiences, messaging and support; as well as greater functionality for account types.
This upgrade is being rolled out in phases:
Phase 1: Existing users have the option to upgrade immediately if they have signed up for our early release Beta testing. This is expected to go live in early December.
Phase 2: Will launch the new Service Provider to all new accounts and existing users. This is expected to go live in mid-December 2024.
Phase 3: Will disconnect the former bank service connection provider. This is expected to go live in January 2025.
Phase 4: Will add many new account types and mappings to Cloud Banking (at this time bank and credit card are the only account types). This is expected to go live in January/February 2025.
We highly recommend you switch to our new upgraded Cloud Banking service provider as soon as possible. If you would like to be an early adopter please contact our Support Team, otherwise we will notify you when Phase 2 is available.
The former bank service connection provider will be disconnected on January 21, 2025, and the new service provider is rolled out in phases to existing users. We highly recommend you switch to our new, upgraded Cloud Banking service provider as soon as it is available to you.
Your current banks need to be manually connected after entering your online banking user credentials, and completing a guided de-duplication process for transactions posted in the past week.
To connect a bank account:
Open Cloud Banking and select 'Add Account' on the left.
An 'Add Bank Account' popup will appear.
Search for the financial institution:
Follow the steps to provide login details and select which accounts should be shared. Select 'Submit' when finished.
On the 'Cloud Banking' pop up, select the G/L account in the column on the right for each bank account. Create new G/L accounts as needed. Also review the date that transactions will be fetched from. Depending on the financial institution, up to two years of transaction history is available.
For existing users switching from the old service provider: We recommend updating the transaction date to the date that the bank was last refreshed on. Doing so will prevent unnecessary duplicates from needing to be reviewed. The last connected date is available in the upper right hand corner.
For new users or users who have never connected to the old service provider: We recommend leaving the default of ‘All available transactions’.
Select 'Proceed' when finished.
Deduplication: After the bank is reconnected, Cloud Banking will evaluate the new transactions for potential duplicates. A Deduplicaton Tool popup will appear, listing dates that have potential duplicates. Follow the link to review the transactions, which will compare the recently uploaded transaction with the existing one. If the two are the same, ‘Match’ the lines together to avoid duplicates. If the suggestions are incorrect, select ‘Unmatch’ to disassociate the two transactions. Select ‘Skip’ for rows where no duplicates exist. Return to the Deduplication Tool and select ‘Process Duplicates’ to finalize the selection.
If the deduplication tool is accidentally closed, it can be accessed through the Cloud Banking screen. When deduplication completes, the link is hidden. Additionally, if 'Save and Close' is selected on the tool, any partial changes are saved. Deduplication can be completed without having all dates reviewed, and the action will be applied only to reviewed dates.
Categorization rules: Merchant names may be inconsistent between the old and new Cloud Banking service providers. Please review the existing rules and edit as needed to match the new names.
Connection refresh: The connected accounts will refresh automatically daily and can also be manually refreshed as needed.
Portal: The Customer Portal dashboard will continue to show the bank account statuses and bank-related statistics.
Transaction history: Past transactions are available for the previous six months, and up to two years, depending on the financial institution.
Connection issues: If the banking credentials change, update the connection:
Open bank account card on Cloud Banking screen:
Click "Edit sign-in info" button on the Online tab:
To open Fix connection widget when there is a bank refresh error, which requires editing sign-in credentials:
Fix connection widget is opened automatically when there is a bank refresh error, which requires editing sign-in credentials and a user starts bank account refresh.
In the unlikely case of an unsuccessful connection to the bank, please submit a service request to the support team.
From the menu Support → Support Request
Click on the “Need Help“ icon on the CustomBooks™ main screen. Then click the “Open a Support Ticket“ link to submit the service request.
Connections: Users may connect up to seven different financial institutions per month - seven different login credentials. If additional connections are needed, please reach out to the Support Team.
Please Note: PayPal is not being serviced at this time, for PayPal accounts please use manual file uploads.
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