CustomBooks™ Email Logs

CustomBooks™ Email Logs

In the CustomBooks™ Portal/Dashboard, you can easily monitor the status of all emails sent from your CustomBooks™ account by accessing the Email Logs. This feature helps you track the delivery and processing of emails to ensure smooth communication with your clients.

How to View Email Logs

  1. In the Client/Company List, locate the account of interest. Click the Email Logs button in the Actions column dashboard on the same line as the account.
  2. Ensure the Data Tab is in focus to proceed.
  3. Choose one or more statuses to display (see the section below for status descriptions).
  4. Select the date range for the emails you want to review.
  5. Click Search to view the email logs.





Status Descriptions

  1. Delivered - Email was successfully delivered to the recipient's inbox.
  2. Deferred - Email has been delayed for one of several reasons - most likely the number of emails sent to this domain in a given timeframe.   Some ISPs are more likely to deliver emails to spam folders when there is a large amount of emails coming in. Deferred just means - "It will be sent soon."
  3. Dropped - This email status occurs when the email address you are sending to is on one or more suppression lists - bounces, unsubscribes, spam reports and invalid emails.
  4. Bounced - Bounces happen when the email address isn't valid and exists on the bounce list.
  5. Processed - This is an intermediate status when the email is being made ready for delivery. It is usually followed by the final status Delivered, sometimes Deferred, Dropped or Bounced.


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