Forgot Password

Forgot Password

Forgot your password?

On the CustomBooks™ login page, click the Forgot/Change Password? link then follow the instructions. Enter your email address, send the code to your email and verify, then create your new password. Your new password must include at least one UPPER and lower case letter, one number, one special character/letter, and has length of 8-16 characters.

Watch the short video below for detailed instructions.



Forgot your User ID/Email?

Your User ID is the email address that you used when created your account. If you cannot remember the email address that you used, ask the person with administrative rights to get it from the Users list. A list of users may be accessed by navigating to Admin Panel > Security Settings while logged into CustomBooks™.

Other login problems?

If you are experiencing any other login problems, contact our support team via chat or email (help@custombooks.com) or create a support request.

    • Related Articles

    • Password Help

      Creating or Resetting your Password After signing up for CustomBooks™, you'll receive a welcome email with a link to create your password. If you can't find this email, follow the steps under Password Help below. If the issue persists, please contact ...

    • How do I change the email address of a user?

      Updating User Email Address For audit and security reasons, CustomBooks™ does not allow the direct modification of a user’s email address once it has been saved. This policy ensures the integrity and traceability of all transactions and activities ...

    • Logging in and out of CustomBooks™

      Logging in and out of CustomBooks™ is a straightforward process designed to keep your data secure while providing easy access to your account. Logging in to CustomBooks™ There are two methods of logging in. Method 1: Standard Login involves entering ...

    • I'm trying to activate an account but it's telling me I'm entering the wrong password. What's going on?

      The Issue When you create an account, you use your email address as a login ID. The password that you create initially will become your password for all accounts that are created using the same email address. When you activate a second account, enter ...

    • Users

      Users CustomBooks™ is a cloud-based accounting software application, this means that we offer a seamless way to manage your financial data. One of its key advantages is the ability to add new users without the need for additional software ...