How to Write Off Bad Invoices
Overview
For invoices that are not going to be paid, you will need to create a credit memo that will be used to cover the open balance of the selected invoice(s). To do this:
- Open the Sales Returns & Customer Credits list in the Sales module and then select Create > New.
- When creating the new document, make sure that the type is set to "Credit Memo". You can use a GL Expense via the Expense tab for the amount that needs to be written off. At this point, you can either link an invoice or leave the credit memo unattached.
- Where the credit memo says "Apply automatically", choose "Apply manually" and an "Allocate credit" window will open.
- Select the invoice(s) that need to be written off, and then select "Apply".
- Save and close the credit memo.
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