I accidentally charged the wrong card in Stripe! What do I do?

I accidentally charged the wrong card in Stripe! What do I do?

When you click Charge with Stripe, the card that is stored in the customer record is the card that is charged. 

In the case where there are multiple credit cards that may need to be charged per customer, it is necessary to delete the stored stripe token in the Credit Card tab by clicking Delete Card

To remedy the mis-charged situation, go to Stripe and do the refund from the admin interface (detailed instructions on the Stripe site), then create a refund document (credit memo) in CustomBooks™. Copy the invoice by right-clicking the invoice in the invoice list and choosing copy. Register the card and then create a cash receipt by clicking Receive Payment. Finally click Charge with Stripe on the Cash Receipt and Post.
    • Related Articles

    • Integrating Stripe for ACH and Credit Card Transaction Processing

      Stripe Overview Stripe is a leading online payment processing platform that allows businesses to seamlessly accept payments through credit cards, debit cards, ACH transfers, and other digital payment methods. Known for its robust security, ease of ...
    • Processing Credit Cards using Stripe

      Processing Credit Card Using Stripe CustomBooks™ has integrated with Stripe for credit card processing right inside the application. Once a customer’s credit card has been registered with Stripe, it may be used to pay for future invoices. Setting up ...
    • How are merchant card fees accounted for when using the Stripe Integration?

      When CustomBooks™ is connected via Stripe, this process is automated. Here's how it happens. 1.) You make charges via the Charge with Stripe button. 2.) Stripe will make a deposit into your bank account with the receipts. 3.) Stripe notifies ...
    • How do I know if a credit card charge I attempted was processed in Stripe?

      To see if a Stripe charge has processed, click the Transactions Detail tab in the Cash receipt. If you see a Stripe transaction number, chances are the charge was successful! You can verify this by logging in to Stripe and looking at the customer's ...
    • Accepting ACH Payments via Stripe

      Overview CustomBooks's integration with Stripe allows for two methods of payment by your customer: Credit Card and ACH. ACH requires a few tasks for payments to be completed successfully in the system: ACH must be enabled in Stripe, and the customer ...