I'm trying to activate an account but it's telling me I'm entering the wrong password. What's going on?

I'm trying to activate an account but it's telling me I'm entering the wrong password. What's going on?


The Issue

When you create an account, you use your email address as a login ID.   The password that you create initially will become your password for all accounts that are created using the same email address. When you activate a second account, enter the same password.   

The Solution

If you don't remember it, click "Forgot / Change Password on the login page and reset it.  It will be reset for all accounts under that email address.

    • Related Articles

    • Password Help

      Creating or Resetting your Password After signing up for CustomBooks™, you'll receive a welcome email with a link to create your password. If you can't find this email, follow the steps under Password Help below. If the issue persists, please contact ...

    • Entering Beginning Balances in CustomBooks™

      In CustomBooks™, you can enter beginning balances either through the Setup Wizard (ideal if you're using the default Chart of Accounts) or by creating a Journal Entry if you've imported your own Chart of Accounts. Setting Beginning Balances through ...

    • Activating/Deactivating the Support User

      CustomBooks™ is equipped to provide strong support, ensuring smooth operations and quick resolution of any issues. Occasionally, our Help and Support team may need to log in to your account, with your permission, to assist in resolving problems. ...

    • Will I have access to my account after cancellation?

      Account Access after Cancellation Your account will be available to users that had an account when it was canceled in View Only mode. Transactions may not be added but reports and data will be available.

    • Having trouble logging In?

      Forgot your password? On the login page, click the Forgot/Change Password link and enter your email address to receive an email with instructions on how to reset your password. You must use the same email address that you used when your CustomBooks™ ...