Related Articles
Having trouble logging In?
Forgot your password? On the login page, click the Forgot/Change Password link and enter your email address to receive an email with instructions on how to reset your password. You must use the same email address that you used when your CustomBooks™ ...
How do I change the email address of a user?
Updating User Email Address For audit and security reasons, CustomBooks™ does not allow the direct modification of a user’s email address once it has been saved. This policy ensures the integrity and traceability of all transactions and activities ...
CustomBooks™ Help and Support
Help and Support When you encounter issues, have questions, or need assistance, reaching out to CustomBooks™ customer support is essential. Whether you’re dealing with a technical issue, seeking clarification, or simply want to optimize your ...
I'm trying to activate an account but it's telling me I'm entering the wrong password. What's going on?
The Issue When you create an account, you use your email address as a login ID. The password that you create initially will become your password for all accounts that are created using the same email address. When you activate a second account, enter ...
Why Can’t I See the Chat Window on the Help Center?
If you’re visiting our Help Center and cannot see the chat window, there are several reasons this might happen. Below, we’ve outlined common causes and solutions to help you get back on track. Common Reasons the Chat Window May Not Appear Browser or ...