Pausing and Renewing Your CustomBooks™ Subscription

Pausing and Renewing Your CustomBooks™ Subscription

To pause or renew your CustomBooks™ subscription, please contact CustomBooks™ Support for assistance or submit a support request ticket. Our team will guide you through the process to ensure your account is managed according to your needs.

Note: When contacting support, please provide the following information:
  • CustomBooks™ Account No. (starts with 110 or 111)
  • Account owner Name
  • Account owner Email Address
  • Reason for pausing the account

    Need help applying this to your business?

    See how CustomBooks™ can support your accounting and inventory workflow

    If you are evaluating CustomBooks™ or want help setting up workflows for your business, explore the product or schedule a conversation with our team.

    Already using CustomBooks™? Explore the Knowledge Base or contact support for product help.



      • Related Articles

      • Cancelling Your CustomBooks™ Subscription

        To cancel your CustomBooks™ subscription, please: Submit a support request ticket. Chat with our support agents through the CustomBooks™ Home Page or the Help and Support Portal. Contact CustomBooks™ Support or your Partner Manager. Our team will ...
      • How to Change the Subscription Owner in Custombooks™

        Overview In Custombooks™, the subscription owner holds the highest administrative authority within an account. They manages billing, account settings, and administrative responsibilities, so transferring ownership is essential when roles or team ...
      • Reactivating a Subscription

        Reactivating a Canceled Subscription Canceled accounts or subscriptions can be reactivated from the Subscriptions/Billing Portal, which is accessible from the Company Dashboard/Client Portal. Please note that only the subscription owner has access to ...
      • Adding and Managing CustomBooks™ Accounts

        Managing your account in CustomBooks™ is straightforward and user-friendly. Whether you're adding a new company, inviting clients, changing your subscription plan, or updating your billing information, the CustomBooks™ Portal provides easy access to ...
      • The CustomBooks™ Portal

        Overview The CustomBooks™ Portal is the initial screen you see after logging in, serving as the central hub for managing accounts, accessing financial details, and performing various administrative tasks. In the CustomBooks™ Portal, you will find the ...