Price Levels in CustomBooks™

Price Levels

Overview

Price Levels allow you to group customers for customized pricing and reporting. You can assign a Price Level to a customer and use it with the Price Matrix to automatically determine product prices on sales documents based on the selected customer.

Using Price Levels can help you offer special pricing to specific customer groups, organize customer reports by pricing category, and manage customer-specific pricing rules.

Each customer can be assigned one Price Level. Assigning a Price Level is optional.


Viewing Price Levels

To view the list of Price Levels:

  • Navigate to Lists → Price Levels or Sales → Price Levels.

  • The Price Levels list displays the Price Levels currently set up in your account.




Creating Price Levels

  1. Go to Lists → Price Levels or Sales → Price Levels.
  2. Click Create → New.
  3. Enter a description or name for the Price Level.
  4. Enter a Code, or allow CustomBooks™ to automatically generate one.
  5. Click Save or Save and Close.

Once saved, the new Price Level can be assigned to a customer and used in the Price Matrix to configure pricing rules.


Associating a Price Level with a Customer

You can assign a Price Level to a customer through the customer's Company (Customer/Vendor) card.

To assign a price level:

  1. Open the company card under Lists → Companies or Lists → Customers.

  2. Open the appropriate customer record.

  3. Go to the Financial tab.

  4. Locate the Price Level field and select the appropriate Price Level.

  5. Save your changes.


Each customer can have only one assigned Price Level. If no Price Level is selected, the customer does not have an assigned Price Level.


Using Price Levels with the Price Matrix

Price Levels can be used with the Price Matrix to establish pricing rules for specific products or item categories.

To configure a Price Matrix entry using a Price Level:

  1. Navigate to Sales → Price Matrix.

  2. Click Create.

  3. Select one of the following options:

    • Item Category + Price Level — to configure pricing based on an item category and a customer's assigned Price Level.

    • Item + Price Level — to configure pricing for a specific item and a customer's assigned Price Level.

  4. Complete the required fields and configure the pricing rule.

  5. Save the entry.

When a customer with an assigned Price Level is selected on a sales document, the applicable Price Matrix rule can be used to determine the product price.

For more information, see the Price Matrix knowledge base article.


Deleting a Price Level

If a Price Level is no longer needed, you can delete it from the Price Levels list.

To delete a Price Level:

  1. Navigate to Lists → Price Levels or Sales → Price Levels.

  2. Select the Price Level you want to delete.

  3. Click More Actions → Edit → Delete, or right-click the Price Level and select Edit → Delete.

  4. Confirm the deletion if prompted.


Note: If the Price Level is assigned to customers or used in existing pricing rules, review those associations before deleting it. The system may restrict deletion when the Price Level is in use.

For a quick overview of the process and guided steps, please watch the video below.

This video shows how to create Price Levels in CustomBooks, assign a Price Level to a customer, and use Price Levels with the Price Matrix tool.

Video Summary

To create a Price Level, go to Sales > Price Levels, select Create > New, enter a description, and save it. You can then assign the Price Level to a customer from the customer's Financial tab. Price Levels can also be used in the Price Matrix with options such as Item Category + Price Level and Item + Price Level.

Key Takeaways

  • Create Price Levels from Sales > Price Levels.
  • Enter a description for the new Price Level and save it.
  • Assign a Price Level to a customer from the customer's Financial tab.
  • Use Price Levels in the Price Matrix with Item Category + Price Level or Item + Price Level.
＋ Read the Full Video Transcript

In this video, we are going to show you how you can create Price Levels for your customers and how they are used in CustomBooks.

To start, let's click on Sales and then choose Price Levels. You will see all the Price Levels that you have set up displayed, and if you need to add a new one, click Create and select New. You will need to enter a description and then Save.

To see Price Levels in action, first we will show you how you can assign a Price Level to a customer. If you go to Sales, this time we will select Customers. After we open up a customer record, on the Financial tab we have a field for Price Level where we can assign the correct Price Level to the customer.

Finally, we can use the Price Levels in the Price Matrix tool. When we click on Sales and select Price Matrix, we can see a list of all of our Price Matrix entries.

If we click Create, there are two options where we can use the Price Level: Item Category + Price Level and Item + Price Level.

We have a full video dedicated to our Price Matrix tool where you can see this in action.