Overview
The Support menu in CustomBooks™ provides users with quick access to helpful resources, support services, training materials, and partner tools directly within the website.
Each option in the Support menu opens a specific resource, webpage, or portal designed to help users manage support concerns, improve product knowledge, and explore additional services.

- Support Portal
Provides direct access to the main help and support page, where users can manage support-related activities and access assistance resources.
- Support Request
Opens the Support Request page, where users can submit support tickets and communicate with the support team regarding system issues or inquiries.
- Find an Advisor
Links users to our RockStar page, which helps users locate certified advisors or professionals who can assist with implementation, accounting setup, training, or consulting services.
- Idea Exchange
This link opens the Idea Exchange page, which allows users to submit feature suggestions, share feedback, and vote on product improvement ideas.
- Access another Account
Opens the Account Portal page to allow users to quickly switch or access another company account associated with their login credentials.
- Service Status
Opens the Service Status page, which provides updates on the operational status of CustomBooks™ services, including maintenance notices and system availability.
Features and Learning
- Knowledgebase
Provides access to help articles, setup guides, troubleshooting steps, and feature documentation.
- New Features
This link opens the New Features/New Releases page, where users can view recently released updates, enhancements, and newly added functionalities.
- CustomBooks™ Academy
This link opens the CustomBooks™ Academy login/portal that provides educational courses, learning resources, and training materials to help users better understand and maximize the software.
- Video Catalog
Opens the Video Catalog page containing tutorial videos, product demonstrations, and workflow guides.
- Training and Certification
Link users to the Training and Certification page, where users can enroll in training programs and certification courses to improve product knowledge and skills.
- Accounting and Inventory Webinars
Provides access to webinars focused on accounting, inventory management, and business workflow best practices.
Partner, Develop and Customize
- Partner Program
This link opens the Partner Program page containing information about partnership opportunities and reseller programs.
- Become a Rockstar
Also opens the Partner Program page, offering users opportunities to become recognized product advocates, contributors, or advanced system users.
- Developer
Provides a direct link to the developer resources page and technical information for integrations, APIs, and custom development.
- Customizations
This link opens the Customizations page, where users can explore available customization services and options for tailoring the system to business needs.