Voiding Payment Entries (Cash Receipts, Payments, Bill Payments)

Voiding payment entries is an essential task for maintaining accurate financial records in any business. Whether correcting an error, responding to a customer request, or handling a duplicate entry, voiding payments ensures the accuracy of your accounts. 

Here are the steps on how to void a payment entry.

1) Open the payment entry document, navigate to Generate > Void Payment.

2.) Choose the voiding date > Accept.

3) Then save the offsetting journal entry that opens in a new tab.

• Related Articles

• Payments

  Payment Overview The Payments document in CustomBooks™ records payments made to a customer or a vendor that will not have a bill associated with the payment. To record the payment of a bill that has been entered in CustomBooks™, please see Creating a ...

• Cash Receipts

  Overview A cash receipt document is used to record payments received in cash or through other payment methods like checks or electronic transfers. Properly creating and maintaining cash receipts ensures accurate tracking of payments and helps with ...

• Refund Receipts

  A Refund Receipt document in CustomBooks™ is used to record the receipt of funds from a vendor, such as a refund for a returned product or an overpayment. This document is generated after creating a Vendor Refund to acknowledge and track the actual ...

• Setting Up Early Payment Discount

  How do I set up the early payment discount and days to discount in payables (Bill Payments) and receivables (Cash Receipts)? To use the early payment discount feature, it must first be enabled in the Admin Panel under General Settings. Once enabled, ...

• Voiding Sales Invoices in CustomBooks™

  Voiding Entry: Sales Invoice Overview CustomBooks™ allows users to void Open Sales Invoices that do not have associated prepayments or cash receipts. Voiding provides a professional alternative to deleting an invoice or reverting it to "Draft" ...