Voiding Payment Entries (Cash Receipts, Payments, Bill Payments)

Voiding Payment Entries (Cash Receipts, Payments, Bill Payments)

Voiding payment entries is an essential task for maintaining accurate financial records in any business. Whether correcting an error, responding to a customer request, or handling a duplicate entry, voiding payments ensures the accuracy of your accounts. 

Here are the steps on how to void a payment entry.

1) Open the payment entry document, navigate to Generate > Void Payment.


2.) Choose the voiding date > Accept.


3) Then save the offsetting journal entry that opens in a new tab.



    • Related Articles

    • Payments

      Payment Overview The Payments document in CustomBooks™ records payments made to a customer or a vendor that will not have a bill associated with the payment. To record the payment of a bill that has been entered in CustomBooks™, please see Creating a ...
    • Cash Receipts

      Cash Receipts A Cash Receipt records a payment made by a customer. In CustomBooks™, a Cash Receipt is used for recording the following kinds of transactions: payments received from a customer which may include partial payments and payments for ...
    • Bill Payments in CustomBooks™

      Bill Payments With the Bill Payments module, record the payment of a Bill that have been received from a Vendor. Payments can record payments made by check, cash, credit card or other payment method. They decrease the payment asset account (credit) ...
    • Setting Up Early Payment Discount

      How do I set up the early payment discount and days to discount in payables (Bill Payments) and receivables (Cash Receipts)? To use the early payment discount feature, it must first be enabled in the Admin Panel under General Settings. Once enabled, ...
    • Deleting Documents

      Removing, deleting and voiding documents - what you need to know. Certain documents in CustomBooks™ may be deleted if they were created by mistake or are not needed. Please read the following guidelines and rules for removing documents. Documents may ...