Why does the email I send from CustomBooks™ come from the email address user@custombooks.com?
The Situation
When documents are sent from CustomBooks™, the email address that you have entered into the Company Settings is used for both the From: and the Reply-To: addresses in the sent email. The exception to this rule is when an address with the yahoo domain is entered in the Company Info tab in settings. In this case, the reply-to address is user@custombooks.com .
The Reason
Yahoo does not allow software to send any email with the domain yahoo.com from their system. Because of this, if the email listed in Company Info is a yahoo.com email, CustomBooks™ replaces the from and reply to address to "user@custombooks.com ".
The Solution
Use an email address that does not have the yahoo.com domain. Gmail, hotmail, outlook or private domains all work without this restriction.
Related Articles
How do I change the email address of a user?
Updating User Email Address For audit and security reasons, CustomBooks™ does not allow the direct modification of a user’s email address once it has been saved. This policy ensures the integrity and traceability of all transactions and activities ...CustomBooks™ Email Logs
In the CustomBooks™ Portal/Dashboard, you can easily monitor the status of all emails sent from your CustomBooks™ account by accessing the Email Logs. This feature helps you track the delivery and processing of emails to ensure smooth communication ...Logging in and out of CustomBooks™
Logging in and out of CustomBooks™ is a straightforward process designed to keep your data secure while providing easy access to your account. Logging in to CustomBooks™ There are two methods of logging in. Method 1: Standard Login involves entering ...Is There a Way to See the Content of Emails I Send from CustomBooks™?
We do not store the message content of emails we send, we simply send them on their merry way for the most part. As a result, there is not a way to view the content of emails you have already sent. We do maintain a log of dates/times and statuses of ...The CustomBooks™ Portal
Overview The CustomBooks™ Portal is the initial screen you see after logging in, serving as the central hub for managing accounts, accessing financial details, and performing various administrative tasks. In the CustomBooks™ Portal, you will find the ...