Why does the email I send from CustomBooks™ come from the email address user@custombooks.com?
The Situation
When documents are sent from CustomBooks™, the email address that you have entered into the Company Settings is used for both the From: and the Reply-To: addresses in the sent email. The exception to this rule is when an address with the yahoo domain is entered in the Company Info tab in settings. In this case, the reply-to address is user@custombooks.com .
The Reason
Yahoo does not allow software to send any email with the domain yahoo.com from their system. Because of this, if the email listed in Company Info is a yahoo.com email, CustomBooks™ replaces the from and reply to address to "user@custombooks.com ".
The Solution
Use an email address that does not have the yahoo.com domain. Gmail, hotmail, outlook or private domains all work without this restriction.
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