Some older browser versions or unsupported devices might not display the chat window.
· Ensure your browser is up-to-date. Popular browsers like Chrome, Firefox, Safari, and Edge work best.
· Try accessing the Help Center from a different device.
Ad blockers or privacy-focused browser extensions (e.g., uBlock Origin, Ghostery) may block the chat widget.
· Disable ad blockers or extensions temporarily and refresh the page.
· Whitelist our Help Center domain in your ad blocker’s settings.
Some corporate networks or public Wi-Fi settings restrict access to certain scripts or domains, including chat widgets.
· Test the Help Center on a personal or mobile network to see if the chat window appears.
· Contact your IT administrator to ensure that our chat service domain is not blocked.
Corrupted browser cookies or cache can prevent the chat widget from loading correctly.
· Clear your browser's cookies and cache:
· - Chrome: Settings > Privacy and Security > Clear Browsing Data.
· - Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data.
· Restart your browser and revisit the Help Center.
Some browsers block pop-ups or external scripts, which can interfere with the chat window.
· Disable any pop-up blockers in your browser settings.
· Add our Help Center to your browser’s list of trusted sites.
The chat widget might fail to load due to a temporary issue with our system.
· Refresh the page after a few minutes.
· Check the status page for any ongoing service disruptions.