Why Can’t I See the Chat Window on the Help Center?

Why Can’t I See the Chat Window on the Help Center?


If you’re visiting our Help Center and cannot see the chat window, there are several reasons this might happen. Below, we’ve outlined common causes and solutions to help you get back on track.

Common Reasons the Chat Window May Not Appear


Still Having Issues?

If you’ve tried the above steps and still cannot see the chat window, Contact Us Directly by using the + above (in the header) to create a new ticket with our team.   Include information about your browser, device, and any error messages you’re encountering.