Cancelling Your CustomBooks™ Subscription

Cancelling Your CustomBooks™ Subscription


To cancel your CustomBooks™ subscription, please:
  1. Submit a support request ticket.



  2. Chat with our support agents through the CustomBooks™ Home Page or the Help and Support Portal.



  3. Contact CustomBooks™ Support or your Partner Manager.

Our team will assist you with the cancellation process to ensure your account is properly closed.


Note: When reaching out, be sure to provide the following information:
  1. CustomBooks™ Account No. (starts with 110xxxx or 111xxxx)
  2. Account Owner Name
  3. Account Owner Email Address
  4. Reason for cancellation
    ​

Frequently Asked Questions
Question: Will I have access to my account after Cancellation?

Answer: Yes, you will still have access to the account after it is canceled. You will not be able to enter any items or transactions anymore; however, you can still view, run reports, and export data.