Cancelling Your CustomBooks™ Subscription
To cancel your CustomBooks™ subscription, please:
- Submit a support request ticket.
- Chat with our support agents through the CustomBooks™ Home Page or the Help and Support Portal.
- Contact CustomBooks™ Support or your Partner Manager.
Our team will assist you with the cancellation process to ensure your account is properly closed.
Note: When reaching out, be sure to provide the following information:
- CustomBooks™ Account No. (starts with 110xxxx or 111xxxx)
- Account Owner Name
- Account Owner Email Address
- Reason for cancellation
Frequently Asked Questions
Question: Will I have access to my account after Cancellation?
Answer: Yes, you will still have access to the account after it is canceled. You will not be able to enter any items or transactions anymore; however, you can still view, run reports, and export data.
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