Other
Why Can’t I See the Chat Window on the Help Center?
If you’re visiting our Help Center and cannot see the chat window, there are several reasons this might happen. Below, we’ve outlined common causes and solutions to help you get back on track. Common Reasons the Chat Window May Not Appear Browser or ...
Why won't WalkMe work in CustomBooks™ when I'm using Safari?
Problem: WalkMe Help Widget doesn't appear in the browser when using Safari Background: Safari is now delivered with a setting that prevents the WalkMe widget from working in Safari. This setting prevents cookies from being set that WalkMe needs in ...
Troubleshooting: Copy, Cut and Paste in CustomBooks™
If you are having trouble using copy and paste functions within the application, it is likely due to your browser's security settings or a missing extension. CustomBooks™ requires specific permissions to interact with your system clipboard. Why is ...
Troubleshooting: Fixing Printing Errors by Allowing Pop-ups
How to Allow Pop-ups and Redirects for CustomBooks™ Printing may trigger a browser error if your pop-up window is blocked. If this happens, follow the steps below to either disable your browser's pop-up blocker or allow pop-ups and redirects for ...