Sales Returns

Sales Returns


A Sales Return document records the return of goods or services previously sold to a customer. It reduces the quantity of shipped items and updates the accounts receivable or inventory balance, ensuring accurate financial and inventory records.

A Sales Return can be created based on a Sales Invoice, in which case most of the fields are automatically populated from the Sales Invoice. Alternatively, a Sales Return can be created from scratch.

Viewing the List of Sales Returns

To view the list of Sales Returns:
  1. Navigate to Sales > Sales Returns and Customer Credits.


From the Sales Returns and Customer Credits List View, you can:
  1. Create a new Sales Return.
  2. Email or Print a Sales Return.
  3. View related details, including: Transactions, General Journal, Inventory Journal, and Audit Logs.
  4. Attach files to a selected Sales Return.
  5. Export the Sales Return List to Excel, PDF, or other formats.
  6. Manage columns: add, remove, or reorder.
  7. Refresh the Sales Returns and Vendor Credits List.
  8. Create multiple custom views using: Filters, Sorting, Ordering, and Conditional Appearance Settings.

Viewing an Individual Sales Return

To view a specific Sales Return:
  1. Navigate to Sales > Sales Returns and Customer Credits.
  2. In the Sales Returns and Customer Credits List View, double-click to open the desired Sales Return.


From the individual Sales Return, you can:
  1. Edit the Sales Return.
  2. Email or Print the Sales Return.
  3. View related details, including: Transactions, General Journal, Inventory Journal, and Audit Logs.
  4. Attach files to the Sales Return.

Creating a New Sales Return

To create a new Sales Return:
  1. Navigate to Sales > Sales Returns and Customer Credits.
  2. Click Create > New, or generate the Sales Return from a Sales Invoice.
  3. Fill in the necessary details:
    1. Main Tab:
      1. Customer: Select from the drop-down list. If the vendor has an open Sales Invoices, a popup will appear asking you to apply the memo. To create an independent memo, close the popup.
      2. Date: Adjust as needed.
      3. Sales Return #: Enter manually or let the system auto-assign.
      4. Type: Select Return.
      5. Reference Number (RMA/Ref #): Add additional references if necessary.



    2. Shipping Tab:
      1. Enter the Return To Location.
      2. Specify the Reason Code.
      3. Enter the Ship From Address.



    3. Accounting Tab:
      1. Specify the A/P Account.
      2. Also, the Refund Account.



    4. Discounts Tab:
      1. Add a discount by line item (by amount or by percentage), if applicable.



    5. Memo Tab:
      1. Add an External Memo (visible on printed memos) or Internal Memo (internal use only).



  4. Line Details Table
    1. Items Tab: Adding Product/Service Items.
      1. This option helps specify which products or services the return applies to, ensuring proper inventory or service cost adjustments. For example, if returning goods, the inventory levels and associated costs are updated accurately.
      2. Click Add to include items to return.
      3. Enter Item from the drop-down.
      4. Specify details: Quantity, UoM (Unit of Measure), and Price.
      5. Adjust the Return To Location, Reason Code, Project, or Class as needed.



    2. G/L Accounts Tab: Adding G/L Accounts.
      1. Adding GL accounts allows for direct allocation of the debit to specific expense, liability, or revenue accounts. This ensures that the sales return aligns with your chart of accounts and maintains accurate financial reporting.
      2. Click Add to include GL Account lines.
      3. Enter the GL Account code or description, Amount, Line Memo (optional), and Assign to a Project or Class (optional).



  5. Save changes using Save or Save and Close.

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